Privacy Policy

Last Updated: April 28, 2026

At Vital Recovery Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.vitalrecoveryco.com, make a purchase, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, including:

Personal Information: Name, email address, phone number, billing and shipping address, and any other information you provide when you create an account, place an order, schedule a consultation, or contact us.
Payment Information: Credit card details and other payment information (processed securely by our payment providers such as Shopify Payments and financing partners like Affirm).
Communication Data: Messages, inquiries, or feedback you send to us.
Technical and Usage Data: IP address, browser type, device information, operating system, referring URLs, and pages visited on our site (collected automatically through cookies and similar technologies).

2. How We Use Your Information

We use the collected information for the following purposes:

To process and fulfill your orders, including shipping saunas, cold plunges, and contrast therapy systems.
To communicate with you about your orders, consultations, and customer support.
To provide, maintain, and improve our website and services.
To send you marketing communications, newsletters, and promotional offers (you can opt out at any time).
To personalize your experience and show you relevant products and content.
To comply with legal obligations and prevent fraud.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

With service providers who assist us in operating our website and fulfilling orders (e.g., shipping carriers, payment processors, hosting providers, email service providers).
With financing partners (such as Affirm) if you choose to use installment payment options.
With professional advisors (lawyers, accountants) when necessary for legal or business purposes.
In the event of a business transfer (merger, acquisition, or sale of assets).
When required by law or to protect the rights, property, or safety of Vital Recovery Co., our customers, or others.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how our site is used. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy (if you have one) or contact us.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access, update, or delete your personal information.
Opt out of marketing communications.
Request restriction or objection to certain processing.
Data portability (where applicable).

To exercise these rights, please contact us at info@vitalrecoveryco.com. We will respond to your request within a reasonable timeframe.

7. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

8. International Transfers

If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the U.S.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.