Shipping Policy

Last Updated: April 28, 2026

Thank you for shopping with Vital Recovery Co. Due to the size, weight, and value of our premium infrared saunas, cold plunges, and contrast therapy systems, we use specialized freight shipping to ensure safe and secure delivery to your home.

Please read this policy carefully to understand our shipping process.

1. Shipping Destinations

We currently ship to the contiguous United States (48 states).
Shipping to Alaska, Hawaii, Puerto Rico, and international destinations is available on a case-by-case basis. Please contact us at info@vitalrecoveryco.com for a custom quote and lead time.
We do not ship to P.O. Boxes or APO/FPO addresses.

2. Shipping Method

All our products are shipped via professional LTL (Less-Than-Truckload) freight carriers.
Because of the size and weight of the equipment, standard parcel shipping (UPS/FedEx) is not available.

Most deliveries are curbside delivery only.
The carrier will contact you in advance to schedule a delivery appointment.
A liftgate service is usually included, but the driver will not bring the item inside your home or up stairs unless special arrangements are made (additional fees may apply).

3. Shipping Times & Lead Time

Processing Time: Orders are processed within 3–7 business days after payment confirmation.
Transit Time: Once shipped, delivery typically takes 7–21 business days, depending on your location and carrier schedule.
Total estimated delivery time from order date: 2 to 4 weeks.
These are estimates only and are not guaranteed. Delays may occur due to weather, carrier backlogs, or high demand.

You will receive tracking information via email once your order ships.

4. Shipping Costs

Shipping charges are calculated at checkout based on your location, product weight, and dimensions.
Some products or promotions may include free shipping — this will be clearly shown at checkout.
Additional charges may apply for:
Alaska & Hawaii
Remote or difficult-to-access locations
Inside delivery, stairs, or white-glove service (if requested)

5. Delivery Requirements

To ensure a smooth delivery:

Provide a valid phone number so the carrier can contact you to schedule delivery.
Ensure clear access to your delivery location (driveway or curbside).
Have someone available on the scheduled delivery day to accept the shipment.
For heavy items, we recommend having at least two able-bodied adults or appropriate equipment (forklift/pallet jack) ready if you plan to move the item indoors.

6. Inspection Upon Delivery

Please inspect the packaging and product immediately upon delivery.
Note any visible damage on the carrier’s delivery receipt before signing.
Take clear photos of the packaging and any damage.
Report any shipping damage to us within 48 hours of delivery at info@vitalrecoveryco.com.

Failure to report damage within 48 hours may affect your ability to file a claim.

7. Refused or Undeliverable Shipments

If you refuse delivery or the shipment is undeliverable due to incorrect address or lack of response to scheduling attempts, you will be responsible for:

Original shipping costs
Return shipping costs
Any restocking fees

8. Changes to Shipping Address

Address changes after the order has been processed may incur additional fees and could delay delivery. Please contact us as soon as possible if you need to update your shipping address.