Refund and Return Policy

At Vital Recovery Co., we strive to ensure you are completely satisfied with your purchase. However, because our products are high-value, specialized wellness equipment (infrared saunas, cold plunges, and contrast therapy systems), we maintain a clear and fair return policy.

Please read this policy carefully before making a purchase.

1. Return Window

• You have 30 days from the date of delivery to request a return.
• The 30-day period begins when the carrier delivers the product to your address (curbside delivery).
• To be eligible for a return, the product must be unused, in its original condition, and in original packaging.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom-configured or specially built sauna + cold plunge combinations (Integrated Contrast Therapy Systems).
• Products that have been installed, assembled, or used.
• Items with missing parts, damaged packaging, or signs of use.
• Products damaged due to customer negligence, improper installation, or misuse.

3. Return Process

1. Contact our customer support team at info@vitalrecoveryco.com within 30 days of delivery.
2. Provide your order number, photos of the product (if requested), and reason for return.
3. We will review your request and issue a Return Authorization (RA) number if approved.
4. Ship the product back to the address provided in the RA instructions. Return shipping costs are the customer’s responsibility unless the item is defective or arrived damaged.
5. Once we receive and inspect the returned item, we will process your refund (minus any applicable fees).

4. Restocking Fee

Due to the high value and specialized nature of our products, a restocking fee of 20% of the original purchase price may be deducted from your refund.
The exact fee will depend on the condition of the returned item and whether it can be resold as new.

5. Refunds

• Refunds will be issued to the original method of payment.
• Refunds typically process within 5–10 business days after we receive and inspect the returned merchandise.
• Shipping charges (original and return) are non-refundable.
• Financing fees (if any) are non-refundable.

6. Damaged or Defective Products

• Please inspect your delivery immediately upon receipt.
• If the product arrives damaged or defective, contact us within 48 hours of delivery with clear photos and your order number.
• In cases of manufacturing defects or shipping damage, we will arrange for repair, replacement, or a full refund at our discretion. Return shipping in such cases will be covered by us.

7. Warranty vs Return

This Return Policy applies to new, unused products. Any issues arising after use will be handled under the manufacturer’s warranty. Please refer to the warranty information provided with your product for coverage details.

8. Cancellation Policy

• You may cancel your order before it has been shipped. Contact us as soon as possible at info@vitalrecoveryco.com.
• Once an order has been processed or shipped, it cannot be canceled and will be subject to our standard return policy.

9. Changes to This Policy

Vital Recovery Co. reserves the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

Important Note:
All returns must be pre-approved. Unauthorized returns will not be accepted and may be refused or returned to the sender at their expense.

For any questions regarding returns, refunds, or damaged items, please contact us at:

Email: info@vitalrecoveryco.com
We aim to respond to all inquiries within 24–48 hours.